NAVIGATION
banner-faq

FAQ

We believe in complete openness and transparency when we are dealing with our clients and we take pride in making sure you know what we are doing. The more closely of involving in the project, you are more confident in knowing your floor will end up looking exactly the way you originally envisioned.
Below is our step by step process of how we work with you throughout a whole project.
1. Choose a flooring product
Visit our showroom at Newtown, Send us a Quick Enquiry, or Arrange to present samples on site
2. Work out a Quote
After your visiting to our showroom to confirm the color of the flooring product , We will come to inspect the job site, check measure, discuss about installation solutions and then work out a quote.
3. Confirm the order
Make a small deposit to confirm the order, and provide a date on which you prefer to start the installation job.
4. On the job
Our installer will delivery materials on the date booked, and conduct the installation job as planed.

Apartment clients will need to consult with strata about getting approval for the flooring job before commencing the installation job.
We will be able to assist you with providing the required documents, certificate for acoustic underlay and the quote.

Materials:
floor board, underlay, skirting, trim, stair nosing etc.
Preparation jobs:
remove and dispose existing flooring such as carpet, levelling job, trim door, move furniture etc.
Installation jobs:
install floor boards, underlay, trims, skirting, stairs etc.
Extra jobs:
delivery, Skirting job, sand and polish job etc.

Unexpected uneven subfloor issue may rise after removing of existing flooring such as carpet. In this case, if subfloor levelling job is required, extra charge may occur and it is not covered in quote.
When it comes to an uneven subfloor issue, there would be three possible solutions:
1. The level isn’t too bad and you are ok with the current floor level:  no charge, installer will do their best to even the floor.
2. The level is bad, and the client requires small leveling job:   installer will provide a quote on site.
3. The level is extremely bad: Professional floor level tradesman such as tiler is suggested in this situation.

1. Floating:
Floor boards to be laid over underlay with no glue
2.Glue and secrete nailed down:
Nailed floor boards (T&G) to wooden subfloor
3. Glue down:
Directly stick floor boards to subfloor with adhesive fully applied

  1. Environment: Sunlight and Heat, water, humidity, moisture
  2. Preventing: Scratches, souring powder, abrasive cleaner, chemicals
  3. Protecting: Doormats, protective pad
  4. Daily care: Sweep or Vacuum, spray mop in use with timber cleaner
  5. Pets: scratch, urination
    Please contact us for more details on how to maintain your timber floor

An engineered board is, quite simply, a timber board which consists of more than one layer. By placing each layer so that the grain runs perpendicularly it becomes virtually impossible for the timber to swell or shrink with changes in humidity and so it dramatically increases the stability.
The top layer of an engineered board is solid wood, usually hardwood, and may be anything from 2 to 6mm thick; obviously the thicker the surface layer the more times it can be sanded and refinished to remove the ravages of wear; the thickest wear layers are equivalent to those on solid timber boards.
Engineered timber is now the most common type of wood flooring used globally and the technology has enabled the production of much wider boards as well as the application of an enormous variety of really interesting finishes.

Engineered boards are like solid timber planks with lots of benefits:
* They are far more stable than solid wood planks so there is far less likelihood of eventual problems and much wider boards can be produced.
* Engineered boards are usually available pre-finished which means a reduced installation time and no surprises on site.
* Unlike the vast majority of solid timber planks, engineered boards can usually be fitted over underfloor heating.
* Engineered boards make far more efficient use of slow-growing, lamella layer timbers (oak, walnut, etc).
* Engineered boards offer alternative, easier methods of installation.

FSC® stands for Forestry Stewardship Council. It is an independent, non-governmental, non-profit-making organization established to promote the responsible management of the world’s forests.
The FSC principles and criteria aim to ensure that forest can be managed to meet the social, economic, ecological and cultural needs of both present and future generations.
Products may be from an FSC source but cannot carry the FSC label unless the chain of custody throughout is FSC approved.